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Thank you for shopping with Clackycharm.
We work hard to ensure your order arrives as quickly and safely as possible. Please review the information below regarding shipping and delivery.
Processing Time
Orders are typically processed within 1–3 business days after payment has been received.
During busy periods, holidays, or promotional events, processing times may be slightly longer.
Shipping Times
Estimated delivery times:
| Region | Estimated Delivery |
|---|---|
| Netherlands | 5–10 business days |
| Belgium | 5–10 business days |
| Germany | 5–12 business days |
| Other European Countries | 7–15 business days |
Please note that delivery times are estimates and may vary depending on:
- Product availability
- Carrier delays
- Customs processing
- Weather conditions
- Local holidays
Shipping Costs
Shipping costs are calculated at checkout.
From time to time, we may offer free shipping promotions on selected products or orders.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information (where available).
Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.
Multiple Packages
Some orders may arrive in separate packages.
This can happen when:
- Products are shipped from different suppliers
- Items are stored in different warehouses
- Certain products require separate shipping methods
If you receive only part of your order, the remaining items are likely still in transit.
Customs & Import Fees
For orders within the European Union, additional customs charges are generally not expected.
For orders shipped outside the European Union, customers may be responsible for any customs duties, taxes, or import fees imposed by local authorities.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Clackycharm is not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided by the customer.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible at:
Please include:
- Your order number
- A description of the issue
- Photos if the item arrived damaged
We will work with you to find a suitable solution.
Contact
If you have any questions regarding shipping, please contact us:
Clackycharm
📧 clackycharm@gmail.com